Your Event Producer will be your day-of point of contact so you can enjoy the games!
Depending on your package level, here is what to expect when connecting with your Event Producer:
For a Standard event, your Event Producer will be introduced to you via an automated email once we are 24 hours out from your event date. You may contact them during that time for any last minute changes. Please note, due to the volume of events with last minute changes, not all accommodations are guaranteed. There are no planning calls with Event Producers for Standard event bookings. Standard events are still fabulously fun and engaging, but they are more of a turnkey offering, and do not include customizations.
If you reserved a Pro or Premium event, you will have contact with your Event Producer as soon as you fill out the details about your group in your Dashboard. You will be introduced via an automated email with more details!
With all Pro and Premium event bookings, a client benefits from a planning call with their Event Producer:
- Pro bookings: a max of 1 call per event, as needed.
- Premium bookings: a max of 3 calls per event, as needed.
Note: Our fantastic Event Producers are extremely busy and are actively producing events much of their working day. That being said, if you are a Pro or Premium client that is particularly crunched for time, please reach out to Customer Success and we'll try to speed up this process as much as possible!