We understand it can be difficult to accurately assess capacity needs for virtual events. However, we unfortunately are not able to offer refunds or credits on rooms that were not taken advantage of.
In the event of low turnout, your Event Producer will turn off rooms on-the-fly to ensure optimal participant engagement and play mechanics. We dedicate several resources to each and every hosted room, and we incur the costs of these resources even if a room goes unused. These resources, including our professional live hosts, are a huge part of why our clients prefer Weve experiences over alternatives.
Please see below for the policy that was included in your initial booking with language about unused rooms.
Players will use their own laptop or desktop to access the game. (They should not play on cell phones, tablets, Surface Pros, etc). All players MUST USE HEADPHONES. If two players are using one laptop, they must use a headphone splitter and two sets of headsets. VPN is incompatible with the game and may not be used.
Players should be advised to arrive 10 min an advance of their first game so they can get set up to play. They should have the latest version of Chrome or Firefox, and close ALL OTHER tabs on their browser. They should close any programs on their computer that may drain resources. They should be in a quiet space without background noise as this can interrupt the game for other players.
Requires Windows 10 OS or Mac OS - High Sierra or higher. We currently do not support phones or tablets. The game can be played with the latest versions of the following browsers: Edge, Firefox, Safari, Chrome. We Highly recommended RTB being the only tab open in the browser. Please note: If you are behind a VPN, there’s a chance Remote Team Building may not work. We have setup a test URL for each game so that players can test their connection prior to the game.
The Client understands that The Go Game runs over the internet and is subject to network availability. In the unlikely event of a network outage or other technical disruption, The Client will not receive a cash refund.
Client cancellation for any reason of The Go Game program is subject to a 10% non-refundable booking fee. Client cancellation for any reason of The Go Game program within 4 weeks or less from the scheduled event date is subject to a fee equal to 25% of the full amount due. Client cancellation for any reason of The Go Game program within 2 weeks or less from the scheduled date is subject to a fee equal to 50% of the full program fee.
Client rescheduling of The Go Game within 4 weeks or less of event date is subject to a fee equal to 10% of the program fee. Client rescheduling of The Go Game within 2 weeks or less of the event date is subject to a fee equal to 25% of the program fee.
The client understands that all assets and material created for The Go Game remains the intellectual property of The Go Game. This includes but is not limited to all mission text, scripts, photos and software used in the creation of the game.
Refunds We do not refund for unused rooms.